Plankore Support
Need help? We're here for you.
Frequently Asked Questions
What is Plankore Pro?
Plankore Pro unlocks iCloud Sync across all your devices and automatic Apple Health workout logging.
How does iCloud Sync work?
After purchasing Pro, restart the app to activate sync. Your plank sessions will automatically sync across all devices signed into the same iCloud account. Your data is stored in your private iCloud — no one else can access it.
Why do I need to restart the app after upgrading?
iCloud Sync is configured when the app launches. After purchasing Pro, close and reopen Plankore to activate syncing.
Can I restore my purchase on a new device?
Yes. Go to Settings and tap "Restore Purchases." Your Pro upgrade will be restored on any device signed into the same Apple ID.
What happens if my data doesn't sync?
Make sure both devices are signed into the same iCloud account, connected to the internet, and running the latest version of Plankore. Try closing and reopening the app.
Does Plankore collect my data?
No. Your session data is stored on your device and, if you upgrade to Pro, in your private iCloud account. We have no access to your data and do not use any analytics or tracking services.
Still need help?
Contact us at support@kirby.fm and we'll get back to you as soon as we can.